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ITAM Best Practices

ITAM Best Practices

Browse our latest eBooks, webinars, podcasts, and videos—insights to modernise ITAM, gain control of cloud costs, and enable smarter technology governance.

Videos

How ITAM Can Build Bridges With Key Stakeholders
Cloud, SaaS, and Cost Optimization The New Imperatives in License Management
Online Tools Day: Why Software License Management Demands a Strategic Approach
Enterprise Service Management

eBooks

Investing in Education: The Key to Career Growth and Technology Management Maturity
Investing in Education: The Key to Career Growth and Technology Management Maturity (Members Only)

IT Asset Management is evolving from a back-office function into a strategic business capability, but many organisations struggle to find and develop the talent needed to deliver measurable value. This guide tackles the ITAM talent gap and offers practical guidance for managers building or scaling high-performing teams, helping you make smarter decisions around hiring, development, and retention.

Preparing for ITAM in 2025
Preparing for ITAM in 2025 (Members Only)

The ITAM landscape is evolving rapidly, and we’re here to help you prepare for 2025. This eBook highlights key events and developments from 2024 and outlines how ITAM will need to adapt in the coming year.

Featuring 10 expert articles, it covers topics such as Microsoft and Adobe licensing changes, company acquisitions, the emergence of AI and machine learning, Gartner’s inaugural Digital Employee Experience Magic Quadrant, and much more. It’s a must-read guide for every ITAM practitioner.

Podcasts

Audit Defence in 2026
In this podcast we take a hard look at where we really stand with software audits as we head into 2026 – who’s actually auditing, how their tactics have shifted, and where the real risk now sits. We unpack “cooperative” audit-immunity deals (like IBM’s), the rise of volume-based audits over strategically targeting customers, and the new players stepping in as old names step back. We will also the new audit defence tactics that will be required as we move towards more AI-driven, consumption based metrics.
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From Chaos to Clarity: The Tier 1 Vendor Challenge
John Schwartzenberger from Flexera and Kelly Yip explores the complex reality of managing major software vendors in today’s IT landscape. Gain a clear understanding of why Tier 1 vendors are so difficult to control, how SaaS sprawl and shadow IT create hidden risks, and why entitlement data is often a critical blind spot. The episode also introduces the idea of a proactive onboarding framework - showing how consistent, strategic approaches can replace reactive management and bring order to the chaos of vendor relationships.
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Bridging Gaps: Enhancing ITAM through Stronger Relationships
In this episode, SHI and SoftwareOne delve into the critical role of relationship management in ITAM, emphasising its significance in fostering collaboration and facilitating change. We also discuss how embracing relationship management, including effective change management—can enhance communication, build trust, and create a more inclusive environment. Join us as we explore actionable strategies to develop these essential soft skills and elevate the impact of ITAM in today’s dynamic business landscape.
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On-demand Webinars

TMG On-demand Webinar
A SaaS Management Playbook - Practical Guidance on Managing SaaS in 2026

Learn how to gain visibility and control over your organisation’s growing SaaS estate. We explored practical ways to discover applications, reduce licence waste, manage risk, and introduce governance that aligns IT, procurement, and business stakeholders, helping ITAM teams make smarter software investment decisions.

29.01.2026 AU Banner
Transforming ITAM in 2026 – How to shift and pivot to continue delivering value

As cloud, IoT, AI, and even citizen engineering reshape how organisations use technology, long-standing ITAM best practices are being pushed to their limits. To stay effective, ITAM must adapt. In this session, we’ll look at how to make that shift — transforming ITAM into a central governance anchor that enables collaboration, encourages information flow, and provides the guardrails needed for distributed technology management.

12.02.2026 Banner
ITAM Data – The IT Manager’s Superpower

Data quality underpins effective IT Asset Management — and its importance is only growing. Our speakers will explore ITAM’s evolving role in ensuring trusted technology data, who benefits most from high-quality asset information, and how ITAM teams can prioritise and collaborate to maximise value across the organisation.

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